Frequently Asked Questions

What information do I have to enter?

You need to enter your first name, middle initial, last name, date of birth, traffic citation number and email address.

Please note: The citation number is the number located on your citation that was issued to you or, the case number is the case number found on the courtesy notice. The criminal case number is found on the paperwork received from the court.

If you do not have an email address, it is not required. We use the email address to provide information should a problem occur in the processing of your payment.

How do I find a traffic school?

You will receive a traffic school packet in the mail within 10 - 15 days. However, you may want to check out the California Traffic Safety Institute website: for available schools in your area.

What type of payment is accepted?

Methods of Payment
  • Visa, MasterCard, Discover and American Express.
  • Debit cards with the Visa and/or MasterCard logo.

When is the system unavailable?

El Dorado Court system has scheduled downtime from 11:00 PM to 4:30 AM on weekdays. The system is available for 24 hours on Saturday and Sunday (all times are Pacific time zone.)

HELP! I have a problem. Who do I call?

  1. If you received an authorization receipt but see an error message on the bottom of your receipt stating, "error in updating ICMS," this is an indication that your payment did not process successfully. Please try again.

  2. If you have any of the following:

    • Traffic school questions
    • Need an extension on your citation
    • General questions and processing of your citation

    Please call the Court that was assigned to process your case:

    Court LocationsPhone NumberTelephone Hours
    Placerville(530) 621-74708:00AM - 1:00PM
    South Lake Tahoe(530) 573-30448:00AM - 1:00PM
    Traffic School Clerk(530) 621-74658:00AM - 1:00PM

  3. If you receive an error message when trying to pay online, yet your bank or credit card company is confirming that the transaction went through, this is an indication that your payment did not go through. The bank or credit card company holds the amount charged as a pending transaction. Generally, within 24 to 72 hours, the bank or credit card company will realize the payment did not go through and will release the amount back to your account. During this time, you must contact the appropriate Court assigned to process your case to pay your citation over the phone or you can try to pay online again later.

  4. If you receive a 203 error or a "Citation Cannot be Found" message when you enter your citation/ticket/case number, this is an indication that there may be a duplicate citation number or the citation has not yet been entered into the system. Please contact the appropriate Court assigned to process your case for further assistance.

  5. If you have trouble accessing the system, please contact ISD Corporation at

Credit Card Refund Policy

A credit card refund can be requested by emailing Please be sure to include your name, court location, case/citation number, date of transaction, transaction amount and last four digits of the credit card number in the request.

Once a refund request has been initiated, the court will be contacted to verify the payment information. If the refund is approved by the court the refund will be processed, the case will be returned to the proper case status and fine payment reversed. Refunds will be sent to the card-issuing bank within five business days of receipt of the refund request. Please contact the card-issuing bank directly with questions about when the credit will be posted to your account.

Our privacy policy is located here.